We regularly review this Privacy Policy to ensure transparency in our use of your personal information. Any changes to the policy will be updated on our website at https://faremate.co.uk/privacy-policy .
Who are we? We are Fare Mate, a company incorporated in the United Kingdom under company number 10763978. You can find our registered address below.
For the purposes of data protection laws, we are the "data controller" of all personal information that we collect, use, and otherwise process about you under this Privacy Policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us using the details below:
FAQ: Data Protection Officer
Address: 85 Great Portland Street, London, England, W1W7LT
Email: info@faremate.co.uk
We collect various types of personal data, including Identity Data, Contact Data, Sensitive Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data, and Marketing and Communications Data. We also collect and use Aggregated Data for various purposes. We do not collect any other Special Categories of Personal Data about you, such as details about your race or political opinions.
You are responsible for ensuring that other members of your travel party are aware of this Privacy Policy and agree to the sharing of their personal data with us for the purpose of making a booking or other purchase on their behalf.
If you fail to provide necessary personal data required by law or under a contract, we may be unable to fulfill our obligations under the contract or provide you with our products and services.
We collect personal information directly from you during your interactions with us. This includes when you make purchases, make inquiries, visit our websites, or connect with us through social media. In some instances, we may collect information from third parties, such as when someone makes a travel booking on your behalf.
Where you make a travel booking on behalf of another person, you confirm that you have obtained their consent for us to collect, use, and disclose their personal information as outlined in this Notice. You should immediately notify us if you become aware that your personal information has been provided to us without your consent or if you provided another person's personal information to us without obtaining their consent.
We process your information based on your consent, to provide our services, to comply with legal obligations, or for our legitimate interests. We use your personal information for various purposes, including providing you with our products and services, protecting against fraudulent activities, and for research and analysis.
We do not sell, rent, or trade your personal information. We disclose your personal information to third parties in accordance with this Notice and local data protection laws. We may disclose your information to our independent contractors, service providers, travel service providers, and other third parties as described in this Notice.
We have implemented security measures to prevent unauthorized access to your personal data and to ensure data accuracy. We recommend that you do not disclose your account login details to anyone.
You have the right to request access to your personal information, request correction or erasure of your personal information, object to processing, request restriction of processing, and request the transfer of your personal information to another party. There is no fee required for exercising these rights. We may need to request specific information from you to confirm your identity and ensure your right to access the information.
If you believe that we have processed your data in violation of this Notice, you have the right to file a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
We may collect and use IP addresses and use cookies and similar technologies to provide a more user-friendly experience on our website. We use third-party web analytics services to analyze how visitors use our website and apps.
We may update this Notice from time to time. Any significant changes will be prominently posted on our website to notify you of the updates. It is your responsibility to check the website periodically for any changes.